Privacy Policy

Effective Date: September 30, 2025

UDYAM Registration Number: UDYAM-TN-34-0089191

Entity Name: Furora Pets and Services

Head Office: Chennai, Tamil Nadu, India

1. Introduction

Furora Pets and Services (“Furora”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.furora.in, use our mobile application, or engage with our services. By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information to provide you with seamless services and ensure compliance with applicable laws. This may include:

a. Personal Information

Name, email address, phone number, and delivery address.
Payment details (processed securely via Razorpay or authorized gateways).
KYC or identity documents when required for verification or insurance.

b. Companion Information

Pet type, breed, age, and health records required for insurance, microchipping, and documentation.

c. Service Usage Data

Browsing history on our website or app.
Interaction with customer support and service usage history.

d. Technical Data

IP address, device information, browser type, and cookies.

3. How We Use Your Information

Service Delivery: Processing Companion Package orders, coordinating deliveries, insurance facilitation, and microchipping.
Customer Support: Responding to inquiries, complaints, or refund requests.
Legal Compliance: Maintaining records for AWBI, insurance providers, and other regulatory authorities.
Payments & Transactions: Facilitating secure payments via authorized gateways like Razorpay.
Communication & Updates: Sending notifications, updates, or marketing material, with consent where required.
Internal Analysis: Improving our services, website, and user experience.

4. Sharing of Information

Service Providers: Authorized third-party vendors (payment gateways, logistics, insurance partners, veterinary services) strictly for delivering services.
Regulatory Compliance: When required by law, legal process, or government authority.
Business Transfers: In case of mergers, acquisitions, or restructuring of Furora, provided confidentiality is maintained.

5. Data Retention

We retain personal and companion data only for as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce agreements.

6. Security of Information

We implement industry-standard technical, physical, and administrative measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

Payment information is handled by authorized and PCI-DSS compliant payment gateways (Razorpay).
Internal access is restricted to personnel requiring it to provide services.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and track site performance. You may choose to disable cookies via your browser, though some functionality may be affected.

8. User Rights

Access & Correction: Request access to or correction of your personal information.
Withdrawal of Consent: Withdraw consent for marketing communications at any time.
Data Deletion: Request deletion of your personal information, subject to legal or contractual retention requirements.
Objection to Processing: Object to processing of your data for certain purposes like marketing.

Requests can be submitted to support@furora.in, and we will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites or services. Furora is not responsible for the privacy practices or content of such third parties.

10. Children’s Privacy

Our services are not intended for children under 18 years. We do not knowingly collect personal information from minors.

11. Changes to this Privacy Policy

Furora may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Revisions will be posted on www.furora.in, with the “Effective Date” updated.

12. Contact Information

For questions, concerns, or data-related requests:
📧 support@furora.in
🏢 Furora Pets and Services, Chennai, Tamil Nadu, India